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	1	Expanding Critical Care Delivery beyond the Intensive Care Unit: Determining the Design and Implementation Needs for a Tele-Critical Care Consultation Service Enthalten in Applied clinical informatics Bd. 15, 2024, Nr. 01: 178-191
	2	Hybrid Service Delivery - Purposeful Integration and Design of Artificial Intelligence for the Automation and Augmentation of Online Service Encounters Poser, Mathis. - Hamburg : Staats- und Universitätsbibliothek Hamburg Carl von Ossietzky, 2023
	3	Design and Implementation of a Mobile Library Management System for Improving Service Delivery Eke, Ndukwe Oke. - Mannheim : SSOAR, GESIS – Leibniz-Institut für Sozialwissenschaften e.V., 2021
	4	A Practical Guide for Health Service Providers on the Design, Development, and Deployment of Smartphone Apps for the Delivery of Clinical Services Enthalten in Journal of technology in behavioral science 8.6.2019: 1-14
	5	Industrial service contracting Schmitz, Björn. - Karlsruhe, [2017]
	6	Service Design and Delivery Boston, MA : Springer US, 2011
	7	Implementing employee and manager self-services in SAP ERP HCM Masters, Jeremy. - Bonn : Galileo Press, 2009, 1. ed.
	8	Effective in-service training design and delivery: evidence from an integrative literature review In: Human resources for health Bd. 11, 1.10.2013, Nr. 1, date:12.2013: 1-26
	9	Rationale and design: telepsychology service delivery for depressed elderly veterans In: Trials Bd. 10, 20.4.2009, Nr. 1, date:12.2009: 1-14

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