Katalog der Deutschen Nationalbibliothek

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	31	Attitude contagion in consumer opinion platforms: posters and lurkers Enthalten in Electronic markets Bd. 24, 4.2.2014, Nr. 3, date:9.2014: 207-217
	32	Customer-based corporate reputation of a service firm: scale development and validation Enthalten in Academy of Marketing Science: Journal of the Academy of Marketing Science Bd. 35, 8.3.2007, Nr. 1, date:3.2007: 127-143
	33	Perceived External Reputation as a Driver of Organizational Citizenship Behavior: Replication and Extension Enthalten in Corporate reputation review Bd. 18, 5.10.2015, Nr. 4, date:10.2015: 314-336
	34	The influence of service employees and other customers on customer unfriendliness: a social norms perspective Enthalten in Academy of Marketing Science: Journal of the Academy of Marketing Science Bd. 45, 25.10.2016, Nr. 6, date:11.2017: 827-847
	35	VHB-JOURQUAL: Ein Ranking von betriebswirtschaftlich-relevanten Zeitschriften auf der Grundlage von Expertenurteilen Enthalten in Schmalenbach journal of business research Bd. 56, 12.8.2016, Nr. 6, date:9.2004: 520-545

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